Have you completed a role map yet?

Have you completed a role map yet?

Every business relies on people stepping into roles and delivering on responsibilities — but have you ever paused to map out exactly what those roles look like in terms of skills?

A role map helps you:

  • Clarify what each role is really accountable for

  • Identify where skills overlap or are missing

  • Spot opportunities to grow capability across your team

It’s not just about job titles — it’s about the skills that keep your business running smoothly today, and the ones that will drive growth tomorrow.

 

Three questions for you:

  1. Have you done a role map for your business?

  2. Is there a common set of skills needed across your team? (communication, problem-solving, digital literacy often show up everywhere)

  3. What would be your ideal way of delivering these skills?

    • Short bursts of microlearning?

    • Coaching and mentoring?

    • On-the-job experience with feedback?

 

Practical tips to get started with role mapping

  • Start small: Pick one role and map out responsibilities and skills before tackling the whole business.

  • Look for patterns: If several roles share the same skill (e.g., customer communication), that’s a strong signal it’s worth building across the team.

  • Keep it visual: Use a simple table or flow chart to see overlaps and gaps at a glance.

  • Update regularly: Roles evolve quickly in small businesses — revisit your map every 6–12 months.

  • Connect to learning: For each gap, note a practical learning option (e.g., 10-minute microlearning, peer mentoring, or job shadowing).

At Smartskills, we believe the right skills, delivered in the right way, can transform how a team performs and grows together.

 

👉 We’d love to hear your thoughts. Hit reply to share your answers to the three questions above — or let’s set up a quick chat to explore how role mapping could open up new opportunities for your business.

 

 

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